Troubleshooting (FAQ)

Troubleshooting (FAQ)

On this page below you can find explanation and solution for the most frequent issues in using EVEREST.

1. What is the difference between EVEREST Corporate Edition and EVEREST Home Edition?

EVEREST Corporate Edition is for business use, targeting corporate, government and medical markets. EVEREST Home Edition is a freeware software strictly only for home use. EVEREST Corporate Edition includes unique features for network audit, remote control and SQL database connection. EVEREST Home Edition includes unique features for benchmarking and overclocking.

2. What report formats supported by EVEREST Corporate Edition and EVEREST Home Edition?

EVEREST Corporate Edition supports standard text, HTML, MHTML (HTML with images), XML, CSV, MIF (for Microsoft SMS), INI reports and direct report insertion to SQL databases. EVEREST Home Edition supports only standard text, HTML and MHTML report formats.

3. Is it possible to create reports automatically using command-line options?

Only EVEREST Corporate Edition supports command-line options. List of them can be reviewed in main menu / Help / Command-line Options. Full list of command-line options with explanation is available in the EVEREST Manual. Using command-line options it is possible to create reports with custom layout in any of the supported report formats. Created reports can be saved to file, inserted to SQL database, sent in e-mail or uploaded to a FTP server.

4. Is it possible to use EVEREST without an installation procedure?

EVEREST is available in ZIP compressed package that can be simply extracted to an empty folder. No installation procedure required at all.

5. Is it possible to remove debug information from reports?

The options to enable/disable debug information, report header, report footer are available in main menu / File / Preferences / Report.

6. Is it possible to copy EVEREST files to a single floppy disk?

EVEREST files are too large to fit into a single floppy disk, and there is no way to squeeze it to make it smaller.

7. Is it possible to launch EVEREST from a CD-ROM disk, DVD-ROM disk or flash drive?

It is fully supported. EVEREST files can be simply extracted from the ZIP package and burnt to a CD/DVD disk, or copied to a DVD-RAM disk or flash drive.

8. Is it possible to print the created HTML or MHTML reports with EVEREST?

After the report creation process, the Print and Print Preview features are available in the report review window.

9. Why is the information provided by the Computer / DMI page inaccurate?

The reliability and accuracy of DMI information depends on the manufacturer of the motherboard or the computer (when a brand computer). When vendors do not take the time to fill in the DMI tables properly, all applications reading DMI will indicate the same wrong information. This is not the fault of EVEREST.

10. Is it possible to use EVEREST on 64-bit Windows systems like AMD Athlon 64, AMD Opteron, Intel Itanium, Intel Pentium 4 EM64T or Intel Xeon EM64T?

EVEREST has full support for 64-bit IA-64 Systems (Intel Itanium, Intel Itanium 2) and for 64-bit x64 Systems (AMD Athlon 64, AMD Opteron, Intel Pentium 4 EM64T, Intel Xeon EM64T).

11. Does EVEREST support Windows XP, Windows Server 2003 or Windows PE?

EVEREST has full support for all current 32- and 64-bit PC Windows systems including Windows 95, Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows XP, Windows Server 2003, Windows XP 64-Bit Edition, Windows XP x64 Edition, Windows Codename Longhorn and Windows PE.

12. Does EVEREST support Windows 3.1/3.11, Windows NT 3.1/3.51, Windows CE or Windows Pocket PC?

EVEREST does not support those systems.

13. Is there an EVEREST version running under DOS, Mac OS, Linux or UNIX?

EVEREST supports Microsoft Windows systems only.

14. Is it possible to find out the product key of Office 97 or Office 2000?

EVEREST license module is capable of detecting product key of Office XP and Office 2003 only.

15. Is it possible to detect temperatures, voltage values and fan status of Dell computers?

Dell computers use a proprietary sensor chip that is undocumented and so cannot be supported by EVEREST.

16. On the Motherboard / Chipset page EVEREST warns about an improper setting of AGP Aperture Size. How to change AGP Aperture settings?

AGP Aperture Size can be configured in the BIOS Setup (also known as CMOS Setup).

17. How to determine the firmware version of optical drives and hard disk drives?

Firmware version of optical drives and SCSI hard disk drives is displayed on the Storage / ASPI page. Firmware version of ATA and SATA hard disk drives is displayed on the Storage / ATA page.

18. On the Motherboard / Chipset page, the AGP rate is lower than the maximum supported, or even the AGP seems to be completely disabled. How to fix this?

It can be because motherboard chipset drivers have not yet been installed, or you the AGP video card in the system is incapable of AGP texturing (e.g. 3Dfx Voodoo Banshee or Voodoo3). Or it's simply a PCI video card. To solve the driver problem, it is recommended to first install the motherboard chipset driver, and after that to install the driver for the video card.

·	Driver for AMD chipset based motherboards: AMD Driver Pack

·	Driver for ATI chipset based motherboards: ATI Motherboard / IGP Drivers

·	Driver for Intel chipset based motherboards: Intel Chipset Software Installation Utility

·	Driver for nVIDIA chipset based motherboards: nVIDIA nForce Unified Platform Driver

·	Driver for SiS chipset based motherboards: SiS AGP & IDE Driver

·	Driver for ULi / ALi chipset based motherboards: ULi Integrated Driver

·	Driver for VIA chipset based motherboards: VIA Hyperion 4-in-1 Drivers

19. What does the "Aux" temperature shown on the Computer / Sensor page mean?

There is no standard for sensor registers layout, so the "Aux" temperature could show the temperature of the CPU or the motherboard, or might be a non-connected wire of the sensor chip, and so it could show a bogus value.

20. What does the "CPU Diode" temperature shown on the Computer / Sensor page mean?

"CPU" temperature means the temperature measured around the CPU socket, whereas "CPU Diode" temperature means the temperature of the CPU core.

21. The web links on the Computer / Summary and other pages do not work, clicking on them does not open my web browser. What's the problem here?

It means Windows default web browser is not selected.

22. The temperature, voltage or fan rotation values on the Computer / Sensor page are inaccurate. For example, a bogus "Aux" temperature is displayed with a nonsense value; or the CPU and motherboard temperatures are reversed; or the -5V or -12V lines display a completely off positive value. How to make the sensor values more accurate?

Unfortunately there is no standard for sensor chip registers layout, hence in several cases the registers layout that EVEREST uses could fail to be accurate. In such cases please contact us through the Lavalys Discussion Forum, under the "Hardware Monitoring" forum. When you open the new topic, please make sure to indicate the version number of EVEREST you're using, the model of your motherboard; and also copy-paste the full content of the Computer / Sensor page into the new topic you open.

23. When starting EVEREST it locks up the computer while it displays "Scanning PCI devices". How can this be avoided?

Create a new text file (e.g. using Notepad) in EVEREST folder, name it: "EVEREST.INI". Write the following 2 lines into the new file:

[Generic]

LowLevelPCI=0

24. When starting EVEREST Ultimate Edition, right after the main window appears it suddenly locks up the computer. How can this be avoided?

Create a new text file in EVEREST folder, name it: "EVEREST.INI". Write the following 3 lines into the new file:

[Generic]

LowLevelSMBus=0
LowLevelSMART=0